California Consumer Privacy Act (CCPA) Policy
Last Updated: March 21, 2026
This California Consumer Privacy Act (CCPA) Policy applies to California residents and supplements the information contained in our Privacy Policy. It describes your rights under the CCPA and how you can exercise those rights.
Your Rights Under the CCPA
If you are a California resident, you have the following rights regarding your personal information:
Right to Know — You have the right to request information about the personal data we collect, use, disclose, and share about you.
Right to Access — You may request a copy of the personal information we hold about you.
Right to Delete — You may request that we delete personal information we have collected about you, subject to certain legal exceptions.
Right to Correct — You may request that we correct inaccurate personal information.
Right to Opt-Out of Sale or Sharing — You have the right to request that we do not sell or share your personal information.
Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights.
Personal Information We Collect
We may collect the following categories of personal information:
Identifiers such as name, email address, phone number, and shipping or billing address
Commercial information such as purchase history and order details
Internet or network activity such as browsing behavior and interactions with our website
Device information such as IP address, browser type, and device identifiers
Communications you send to us
This information is collected directly from you, automatically through your use of our website, and through service providers such as Shopify.
How We Use Personal Information
We use personal information to:
Process and fulfill orders
Provide customer support
Improve website functionality and user experience
Communicate with you regarding your orders or inquiries
Prevent fraud and maintain security
Comply with legal obligations
How We Share Personal Information
We may share personal information with:
Service providers including Shopify, payment processors, hosting providers, and logistics partners
Shipping and fulfillment partners to deliver orders and process returns
Marketing and analytics providers where permitted by law
Legal authorities where required
We do not sell personal information for monetary value.
Sale or Sharing of Personal Information
Under the CCPA, “sharing” may include certain types of data use for advertising purposes.
We may share limited information with partners to provide advertising and analytics services, but we do not sell personal information in the traditional sense.
You may request to opt out of such sharing by contacting us.
How to Exercise Your Rights
To exercise your CCPA rights, please contact us at:
Email: support@physiocorelab.com
Please include your name, email address, and the nature of your request.
We may need to verify your identity before processing your request.
Authorized agents may submit requests on your behalf, subject to verification.
Response Time
We aim to respond to verified requests within 45 days, as required by applicable law.
Data Retention
We retain personal information only as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes and enforce agreements
Contact Information
Store Name: PhysioCoreLab
Company Name: MINDSHIFT LABS LIMITED
Company Number: 78005753
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@physiocorelab.com
Phone Number: +1 516 259 3204
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
