Privacy Policy
Last Updated: March 21, 2026
PhysioCoreLab, operated by MINDSHIFT LABS LIMITED, provides this website, store, and related services (the “Services”). This Privacy Policy explains how we collect, use, process, and disclose your personal information when you interact with our Services.
Our store is powered by Shopify, which enables us to provide the Services to you.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect personal information that identifies or can reasonably be linked to you, including:
Contact details such as your name, email address, phone number, billing and shipping address.
Order and transaction information including products viewed, purchased, or returned.
Payment information, which is processed securely by third-party payment providers.
Account information such as login credentials and preferences.
Communications you send to us, including customer support inquiries.
Device and usage information such as IP address, browser type, and interactions with our website.
We do not collect personal information unless it is necessary to provide our Services or required by law.
How We Collect Information
We collect personal information:
Directly from you when you place an order, contact us, or create an account.
Automatically through cookies and similar technologies when you use our website.
From service providers, including Shopify and payment processors.
From partners or third parties, where permitted by law.
How We Use Your Information
We use your personal information to:
Process and fulfill orders, including shipping and returns.
Provide customer support and respond to inquiries.
Improve our Services, website functionality, and user experience.
Communicate with you regarding your orders or account.
Send marketing communications (only if you opt in).
Prevent fraud and ensure security of our Services.
Comply with legal obligations and enforce our policies.
How We Share Your Information
We may share your information with:
Shopify, which powers our store and processes data to operate the Services.
Service providers, including payment processors, logistics partners, and hosting providers.
Shipping and fulfillment partners, to deliver your orders and process returns.
Marketing and analytics providers, where permitted.
Legal authorities, if required by law or to protect our rights.
We do not sell your personal information.
Relationship with Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services.
Your information may be transferred to and processed by Shopify and its partners in other countries.
You can learn more at: https://www.shopify.com/legal/privacy
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Understand user behavior
Provide a personalized experience
You can manage cookie preferences through your browser settings.
Data Security and Retention
We implement reasonable security measures to protect your personal information.
However, no method of transmission or storage is completely secure.
We retain your information only as long as necessary to:
Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements
Your Rights
Depending on your location, you may have rights to:
Access your personal information
Request correction or deletion
Restrict or object to processing
Request data portability
You may also unsubscribe from marketing communications at any time.
To exercise your rights, contact us using the details below.
International Data Transfers
Your information may be transferred and processed outside your country of residence, including in jurisdictions that may have different data protection laws.
We take appropriate measures to ensure your data is handled securely.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Information
Store Name: PhysioCoreLab
Company Name: MINDSHIFT LABS LIMITED
Company Number: 78005753
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@physiocorelab.com
Phone Number: +1 516 259 3204
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
