Security Statement
Last Updated: March 21, 2026
PhysioCoreLab is committed to protecting your personal information and providing a secure shopping experience when you use our website and Services.
Secure Website Connection
Our website uses HTTPS encryption and Secure Socket Layer (SSL) technology to ensure that all data transmitted between your browser and our website is securely encrypted. This helps protect sensitive information such as personal details and payment data during transmission.
Payment Security
All payments are processed through trusted third-party payment providers, including Shopify Payments, and PayPal.
We do not store or have direct access to your full credit or debit card details. Payment information is handled directly by our payment partners using secure, industry-standard processing systems.
Data Protection Measures
We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include secure systems, restricted access to sensitive data, and ongoing monitoring of our website environment.
Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
We recommend using strong passwords and not sharing your account details with others.
Fraud Prevention
We take steps to detect and prevent fraudulent or unauthorized activity. Orders may be subject to verification checks, and we reserve the right to refuse or cancel transactions that appear suspicious or violate our policies.
Third-Party Services
Our website is powered by Shopify and may use third-party services for payment processing, analytics, and fulfillment. These providers operate their own security practices and policies.
While we carefully select partners, we are not responsible for the security practices of third-party services beyond our control.
Limitations of Security
While we take appropriate steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.
We cannot guarantee absolute security, and any information you provide is at your own risk.
Reporting Security Concerns
If you believe that your interaction with our website may no longer be secure, or if you have concerns regarding security, please contact us immediately.
Contact Information
Store Name: PhysioCoreLab
Company Name: MINDSHIFT LABS LIMITED
Company Number: 78005753
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email: support@physiocorelab.com
Phone Number: +1 516 259 3204
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
