Shipping Policy
Last Updated: March 21, 2026
We currently ship within the United States only. All shipping costs and estimated delivery timeframes are clearly displayed at checkout before payment is completed.
Orders are processed through our U.S. fulfillment network and shipped using trusted national carriers. Shipping availability, processing times, and delivery estimates may vary slightly depending on destination, carrier performance, and order volume.
Shipping Options & Costs
Within the United States, we currently offer the following shipping options:
Free Standard Shipping — $0.00 USD on all orders
Insured Shipping + Priority Processing — $4.95 USD
Priority Express Shipping — $9.95 USD
Orders selecting Insured Shipping + Priority Processing or Priority Express Shipping are prioritized within our internal processing workflow and include shipping protection coverage where applicable.
Order Processing
Order Cut-off Time: 12:00 PM Eastern Time (EST/EDT)
Processing Time: 0–2 business days
Orders are processed Monday to Friday, excluding public holidays.
Orders placed after the cut-off time will be processed on the next business day.
Processing time refers to the time required to review, prepare, pack, and hand your order over to the shipping carrier. Delivery time begins once the package has been dispatched.
Delivery Timeframes
Free Standard Shipping
- Processing Time: 0–2 business days
- Transit Time: 7–9 business days
- Total Delivery Time: 7–11 business days
Insured Shipping + Priority Processing
- Processing Time: 0–2 business days
- Transit Time: 6–8 business days
- Total Delivery Time: 6–10 business days
Priority Express Shipping
- Processing Time: 0–2 business days
- Transit Time: 5–7 business days
- Total Delivery Time: 5–9 business days
All delivery timeframes are estimates only and are not guaranteed. Delivery delays may occur due to shipping carrier issues, severe weather, holidays, high seasonal demand, or other circumstances outside our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available. Please allow a short period for tracking updates to appear after the carrier receives the package.
Shipping Restrictions
We currently ship only within the United States.
We do not ship to:
- PO Boxes
- APO/FPO/DPO addresses
- Restricted or inaccessible areas where delivery service is unavailable
If we are unable to ship to the address provided, we will contact you using the information submitted at checkout.
Lost or Damaged Packages
If your package arrives damaged, or if it does not arrive within the expected delivery timeframe, please contact us at:Â support@physiocorelab.com
Please include your order number and, where applicable, any relevant photos of the damaged package or item. We will assist in reviewing the issue with the carrier and work toward an appropriate resolution.
Incorrect Address or Failed Delivery
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided at checkout, we may contact you to arrange reshipment. Additional shipping fees may apply.
We are not responsible for delays or failed delivery caused by incorrect address details submitted by the customer.
Shipping Protection
Orders placed using Insured Shipping + Priority Processing or Priority Express Shipping include shipping protection coverage as part of the selected shipping option. Coverage applies in accordance with our internal claims review and carrier investigation process.
Fulfillment Information
Orders are processed through our U.S. fulfillment center for shipping within the United States.
U.S. Fulfillment Center:
631 Ridgely St, Dover, DE 19904, United States
This location is a logistics and fulfillment facility and is not a retail location.
Contact Information
Store Name:Â PhysioCoreLab
Company Name:Â MINDSHIFT LABS LIMITED
Company Number:Â 78005753
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong
Email:Â support@physiocorelab.com
Phone Number:Â +1 516 259 3204
Contact Form:Â Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
